Shipping & Delivery Information
At Neopouches.com, we ensure fast and reliable shipping for all our pouch products across Europe. Below, you’ll find details about our delivery options, estimated shipping times, and costs.
| Country | Shipping Methods | Fee for orders < threshold (€) | Fee for orders ≥ threshold (€) |
|---|---|---|---|
| France (Metropolitan, Andorra, Monaco) | Colissimo 48h (With/Without signature), Colissimo Pickup Point | €4.90 - €7.90 (< €49) | Free (≥ €49) |
| Belgium, Luxembourg, Germany | Standard International | €9.90 (< €59) | Free (≥ €59) |
| Austria, Spain, Italy | Standard International | €10.90 (< €59) | Free (≥ €59) |
| Latvia, Sweden, Denmark | Standard International | €12.90 (< €59) | Free (≥ €59) |
| Slovakia, Slovenia, Switzerland | Standard International | €12.90 (< €59) | Free (≥ €59) |
| Croatia, Finland, United Kingdom | Standard International | €15.90 (< €59) | Free (≥ €59) |
Shipping Destinations
We currently ship to multiple European countries, including:
- France (Metropolitan, Andorra, Monaco)
- Belgium, Luxembourg, Germany
- Austria, Spain, Italy
- Latvia, Sweden, Denmark
- Slovakia, Slovenia, Switzerland
- Croatia, Finland, United Kingdom
If your country is not listed, please contact our customer support for more details.
Delivery Options & Estimated Shipping Times
We offer different shipping methods depending on your location. Below is a detailed overview of our shipping costs and estimated delivery times:
| Region | Shipping Method | Shipping Cost (Orders < €49/€59) | Shipping Cost (Orders ≥ €49/€59) | Estimated Delivery Time |
|---|---|---|---|---|
| France (Metropolitan, Andorra, Monaco) | Colissimo 48h (With Signature) | €7.90 | Free | 48 hours |
| Colissimo 48h (Without Signature) | €5.90 | Free | 48 hours | |
| Colissimo Pickup Point | €4.90 | — | 48 hours | |
| Belgium, Luxembourg, Germany | Standard International | €9.90 | Free | 2-8 business days |
| Austria, Spain, Italy | Standard International | €10.90 | Free | 2-8 business days |
| Latvia, Sweden, Denmark | Standard International | €12.90 | Free | 3-8 business days |
| Slovakia, Slovenia, Switzerland | Standard International | €12.90 | Free | 3-8 business days |
| Croatia, Finland, United Kingdom | Standard International | €15.90 | Free | 3-8 business days |
Order Processing Time
- All orders placed before 12:00 PM (CET) are processed the same day.
- Orders placed after 12:00 PM (CET) will be processed the next business day.
- No shipments are processed on weekends or public holidays.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to track your package in real time.
Customs & Import Fees
For countries outside the European Union (EU), additional customs or import fees may apply. These charges are not included in our shipping rates and must be paid by the customer.
Need Assistance?
If you have any questions regarding shipping, delivery times, or tracking your order, feel free to contact our support team at [email protected].